Terms of Use

Regulations of the online store

PV-MET online store, available at https://pv-met.pl/.

It is run by PV-MET Sp. z o. o., whose registered office is in Cikowice 174, 32-700 Bochnia. PV-MET Sp. z o. o. is registered under the NIP number: 8681975616, REGON: 38444411000000.

Purchase Regulations

1. The PV-MET online store sells via the Internet. Orders are accepted by the site https://pv-met.pl/ .

2. All products/services offered in the PV-MET store are brand new, free from physical and legal defects, and have been legally introduced to the Polish market.

3. All prices listed on the website https://pv-met.pl/ are gross prices (including VAT). Binding for the parties to the transaction is the price appearing next to the product at the time of placing the order by the Customer.

4. We issue VAT invoices for each sold product/service.

5. We deliver the ordered goods via courier companies. The buyer is charged with the delivery costs specified in the delivery price list.

6. The following payment methods are possible:

• By transfer - after booking the ordered goods/services in our online store, an e-mail with the bank account number is sent. Immediately after the money is credited to the company account, we process the order.
• In cash – upon receipt of the goods.

7. For some goods/services, the time of order fulfillment is given. It informs how many working days (or hours) usually elapse from the moment of confirming the order or from the moment of posting the payment for the order to the moment of order fulfillment.

Shipments are usually delivered within 2-5 days. PV-MET is not responsible for delays in delivery caused by the courier company's failure to comply with the transport service contracts.

8. Products and services are covered by a 12-month warranty. The detailed terms of the guarantee are specified in the contract issued by the guarantor. Goods with a service guarantee should be sent at your own expense to the correspondence address provided on the store's website. The repaired product is sent back to the Customer at the expense of PV-MET.

9. The store is liable for 2 years from the date of purchase in the event of non-conformity of the goods with the contract in accordance with Article 10 of the Act on specific conditions of consumer sales of July 27, 2002. The customer loses the rights specified in the above-mentioned act, if within two months of finding the non-conformity goods with the contract will not notify the store of this fact.

10. In the event of non-compliance of the goods with the contract, the advertised goods together with a letter specifying the discrepancies and expectations regarding the manner of fulfilling our obligations should be sent back at our own expense via Poczta Polska to the correspondence address provided on the shop's website, specifying the method of fulfilling the shop's obligations. The customer has the right to demand that it be brought into line with the contract by free repair or replacement, unless repair or replacement is impossible or requires excessive costs. If the store is unable to meet certain requests, the customer has the right to demand an appropriate price reduction or may withdraw from the contract.

11. The Store will respond to Customer requests within 14 days of reporting nonconformity. If the matter requires additional technical expertise from external companies, this deadline may be extended.

12. If the non-conformity of the goods is reported within 10 days from the date of purchase, the Customer has the right to request an expedited replacement of the product. The accelerated mode applies only to a specific group of products. If the non-conformity is recognized and the advertised product is available, the new product will be sent within a few working days of delivery of the non-conforming product to the store. If this is not possible, the store will offer the buyer a refund equivalent to the price of the product or propose other goods available in the store with similar parameters.

13. In each of the above cases, when the implementation of the Customer's requests involves the delivery of new or repaired goods, the costs of delivery to the customer are borne by the store.

14. Pursuant to the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271), art. 7, within 10 days from the delivery of the ordered goods, the consumer has the right to return them without giving reasons as part of withdrawal from the contract, according to the general rules resulting from the provisions on concluding distance contracts. In the event of withdrawal from the contract, the contract is considered void and the consumer is released from any obligations. The goods returned in this mode will be accepted only if they are sent back unchanged, unless the change was necessary within the limits of ordinary management. This means that the goods must be in the original, undamaged packaging, with its complete contents, and the product itself and accessories will be undamaged. It is permissible to open the packaging in order to view the goods, and the goods may be used, provided that this use will not lead to a change in their condition. Pursuant to the Act, the possibility of return does not apply to audio and visual recordings and computer programs saved on carriers after the consumer has removed their original packaging. If you want to use the above-mentioned right of return, the goods should be sent back at your own expense to the correspondence address provided on the store's website. Such a return shipment must be accompanied by a written statement of withdrawal from the contract and the account number to which the store is to return the payment. The store checks the product within 14 working days. If the goods meet the above requirements, a corrective invoice is issued. The original and the copy are sent to the customer by registered mail. The customer should send back a signed copy of the correcting invoice, and after receiving it, within 7 working days, the store refunds the money to the customer's account.

15. The warranty and the right to withdraw from the contract do not apply when the product is affected by mechanical damage of external origin. Therefore, always check whether the packaging has not been damaged in transport before collecting the parcel from the post office. In particular, pay attention to the condition of the tapes or seals affixed to the shipment. If the packaging of the shipment shows signs of damage or if the seals (tapes) are broken, do not accept the shipment and draw up a damage report in the presence of the courier and contact the seller as soon as possible to clarify the matter. Checking the shipment upon receipt is a necessary condition for taking into account any customer claims for damage or theft of the shipment during transport.

16. The information on the store's website does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the store's website, the customer submits an offer to buy a specific product under the conditions specified in the product description. The moment of concluding the purchase and sale contract takes place during the written confirmation of receipt of the goods by the customer on the waybill of the shipment.

17. The owner of the online store makes every effort to ensure that the descriptions and technical data of the products/services placed in the store are consistent with reality. However, it is not responsible for incorrect specification of the parameters and properties of the goods, or their sudden change by its manufacturer. Nevertheless, whenever the data (including product descriptions and technical data) presented on the shop's website on the day of placing the order by the consumer did not coincide with reality, within 10 days from the date of purchase, he has the right to withdraw from the contract without giving reasons in accordance with the provisions on withdrawal from a distance contract.

18. The Regulations define the rules of shopping in the PV-MET store. Placing an order is tantamount to agreeing to all provisions and information contained in the regulations.

19. We reserve the right to change or cancel any order.

COMPLAINT PROCEDURE

1. Complaints may be submitted by the service recipient in the form of an e-mail sent to biuro@pv-met.pl and in writing, including by registered letter, to the address of the service provider's registered office.

2. Unless the applicable legal provisions provide otherwise, the service recipient may submit a complaint within 14 days from the date of the event giving rise to the complaint.

3. The complaint must include the name, surname, postal address and e-mail address of the service recipient.

4. Complaints will be considered within 14 days from the date of receipt of the complaint by the service provider.

SPECIAL CONSUMER RIGHTS

1. We hereby inform you that in accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287), a consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the direct costs of returning the goods and other costs arising directly from the Act.

2. A consumer who wishes to exercise the right of withdrawal from the contract should inform the consumer of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email). The consumer may use the statutory model withdrawal form, which constitutes Annex 2 to the Act of 30 May 2014 on Consumer Rights. Using the above models is not mandatory. To meet the withdrawal deadline, it is sufficient for the consumer to send information regarding the exercise of their right of withdrawal before the expiry of the withdrawal deadline. The Service Provider will immediately, and no later than within 14 days of receiving the consumer's declaration of withdrawal, refund all payments made by the consumer.

3. Regarding the exercise of the right to withdraw from a distance contract, the service provider informs that the costs of returning the product are borne by the service recipient. Consumers can obtain free assistance regarding their rights and in disputes between them and the service provider, including by contacting the district (municipal) consumer ombudsman or a social organization whose statutory responsibilities include consumer protection. Information for consumers, including information on how to obtain assistance, is also available on the website of the President of the Office of Competition and Consumer Protection (uokik.gov.pl) in the "Resolution of consumer disputes" tab.